Shipping & Delivery Policy

Effective Date: January 1, 2026

At Domudy, we know that when your household or business runs low on sweeping cloths and mopping pads, you want your refills delivered quickly, cleanly, and reliably. This Shipping & Delivery Policy outlines how orders placed through our official retail channels and B2B wholesale portal are processed, packed, tracked, and delivered.

1. Our Commitment to Fast, Reliable Fulfillment

Domudy has structured its distribution model to give both individual households and commercial B2B buyers the fastest possible delivery experience:

Retail Customers: All 6 of our flagship cleaning refill packs on our Homepage and Shop page are connected directly to our official Amazon listings, enabling fast, trackable Amazon Prime eligible delivery right to your doorstep.
Wholesale & B2B Partners: Bulk commercial orders ($1200 MOQ) placed via our Wholesale Portal or sales@domudy.com are coordinated by our dedicated B2B specialists for smooth commercial delivery to your store, supermarket, or facility.

2. Order Processing and Verification Time

Retail Orders (via Amazon Checkout): Orders are processed almost immediately upon checkout confirmation, with most in-stock items prepared for shipment within 24 to 48 hours (including weekends in eligible Prime regions).
B2B Wholesale Orders ($1200+ MOQ): Once your wholesale application and customized product assortment are confirmed with sales@domudy.com, standard B2B order preparation takes 2 to 5 business days depending on your order tier ($1200+, $3,500+, or $7,500+).

3. Estimated Retail Delivery Timelines

Delivery speeds for retail orders depend on your location and the shipping speed selected at checkout:

Expedited / Prime Shipping: 1 to 2 business days in eligible domestic areas.
Standard Ground Shipping: 3 to 5 business days.
Extended / Rural Domestic Regions (including Alaska, Hawaii & Territories): 5 to 8 business days.

4. Global & International Delivery

Domudy serves customers and retail partners across multiple regions. For international retail or commercial shipments outside the primary fulfillment country:

Standard International Delivery: Typically arrives within 7 to 14 business days.
Priority Commercial Courier: Typically arrives within 4 to 7 business days. Please note that international transit times may occasionally vary due to local customs inspections or regional weather conditions.

5. Protective, Hygienic Packaging Standards

Because Domudy refills are used to keep your floors, kitchens, and living spaces spotless, hygiene during transit is a top priority:

Every 30-count and 60-count supply is packed in protective, moisture-resistant inner wrapping and sturdy outer boxes so your microfiber strips and 4-layer cotton cores arrive fresh, fluffy, and ready to use.
We ensure zero chemical odor contamination and clean, crush-resistant boxing.

6. Real-Time Order Tracking

Every Domudy shipment includes full end-to-end tracking:

For retail purchases made via our Amazon buttons, real-time GPS map tracking, delivery photo confirmation, and carrier updates are available directly inside your Amazon account and via email/SMS notifications.
For B2B wholesale shipments, our team at sales@domudy.com provides complete tracking credentials and delivery scheduling details as soon as your order ships.

7. Shipping Rates and Free Shipping Eligibility

Many retail orders placed through our official Amazon links qualify for Free Shipping (especially for Amazon Prime members or orders meeting standard minimum cart thresholds). Exact shipping costs, if any, are displayed transparently at checkout before you confirm payment.
For B2B wholesale orders ($1200+ MOQ), shipping arrangements are tailored to your delivery destination and order volume tier to ensure maximum cost efficiency for your business.

8. Customs, Duties, and Import Taxes

For orders shipped across international borders, import duties, local value-added taxes (VAT/GST), or customs clearance fees imposed by the destination country’s government are the responsibility of the recipient unless otherwise specified at checkout or in a written B2B agreement.

9. Address Accuracy and Order Modifications

To ensure uninterrupted delivery, please double-check your street address, apartment or suite number, and postal code before finalizing your order. If you need to update a delivery address on a B2B wholesale order, please email sales@domudy.com as soon as possible.

10. Lost, Stolen, or Damaged Packages in Transit

Packages Damaged Upon Arrival: If your outer box arrives crushed or wet and the refill pads inside are affected, please snap a quick photo and email info@domudy.com within 48 hours of delivery. We will arrange a priority replacement right away.
Missing or Delayed Deliveries: If your tracking status shows “Delivered” but you cannot locate the package around your porch, reception desk, or mailbox, please check with neighbors or building management first, then contact info@domudy.com (or Amazon Customer Service for Prime orders) so we can ensure you are taken care of immediately.

11. Contact Our Support & Logistics Desk

Have a question about delivery times, bulk shipping to multiple store locations, or an existing order? Reach out to us anytime—we guarantee a reply within 24 hours: