Privacy Policy

Effective Date: January 1, 2026

Welcome to Domudy. Domudy (“we,” “us,” or “our”) is an official household cleaning and floor care brand specializing in 5X cleaning power mop pad refills, 500+ electrostatic scrubbing strip pads, heavy-duty dry sweeping cloths, and 4-layer super absorbent wet jet mopping refills. We recognize that your privacy is of paramount importance, and we are fully committed to safeguarding the personal, transactional, and business data you entrust to us. This comprehensive Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our official website, browse our product collection on our Shop page, submit a B2B partnership application on our Wholesale portal, or communicate with our specialists through our Contact page.

1. Scope and Consent

By accessing or using any part of our official website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your data in accordance with the practices described herein. This policy applies to all retail consumers, website visitors, and commercial B2B wholesale applicants interacting with the official Domudy digital ecosystem.

2. Information We Collect

We collect information to deliver superior floor care solutions, seamless customer service, and responsive B2B account management. The data we collect falls into three primary categories:

• A. Personal Identification & Consumer Contact Data: When you reach out to our customer support team at info@domudy.com or submit an inquiry through our contact form, we may collect your full name, email address, telephone number, mailing address, mop model details, and order reference numbers.
• B. B2B & Wholesale Applicant Information: When retail buyers, supermarket procurement officers, janitorial supply companies, or distributors apply for an official wholesale account through our Wholesale portal or email sales@domudy.com, we collect your first and last name, business email address, phone/WhatsApp number, registered company or store name, business classification, estimated order volume tier (starting at our $1200 MOQ), and inquiry notes.
• C. Automated Technical & Browsing Data: When you navigate our website on desktop or mobile devices, our servers and analytics tools automatically record standard technical metadata, including your Internet Protocol (IP) address, browser type and version, operating system, device resolution, referring pages, products viewed, time spent on pages, and clickstream behavior.

3. Payment Security and Financial Data

Domudy prioritizes complete financial security. When you click “Buy on Amazon” on any of our 6 official floor cleaning products, your retail checkout and payment processing are conducted directly on Amazon under Amazon’s world-class encrypted payment infrastructure. For direct B2B wholesale transactions handled through sales@domudy.com, all commercial invoices are processed through PCI-DSS compliant banking and payment institutions. Domudy never stores raw credit card numbers, CVV codes, or unencrypted banking credentials on our website servers.

4. How We Use Your Information

We utilize the information we collect strictly for legitimate, transparent business operations, including:

• Providing personalized product compatibility guidance (matching your Swiffer Sweeper, WetJet, or PowerMop system to the exact Domudy refill pack).
• Fulfilling our official 24-Hour Response Guarantee for all emails sent to info@domudy.com and sales@domudy.com.
• Processing 30-day satisfaction guarantee claims, product replacements, and customer support resolutions.
• Evaluating, onboarding, and managing B2B wholesale accounts meeting our $1200 Minimum Order Quantity (MOQ).
• Enhancing mobile view responsiveness, page loading speed, user interface clarity, and search engine optimization.
• Detecting, preventing, and mitigating cyber threats, automated bot scraping, unauthorized access, or fraudulent activities.
• Complying with applicable national and international tax, accounting, consumer protection, and commercial regulations.

5. Cookies, Pixels, and Similar Technologies

Domudy uses first-party and trusted third-party cookies, web beacons, and local storage scripts to ensure our website functions smoothly.

• Essential Functional Cookies: Required for core site navigation, security verification, and interactive elements such as our live FAQ search bar and mobile layout rendering.
• Performance & Analytics Cookies: Help us understand how visitors interact with our 6-product floor care collection so we can continually improve content clarity and user experience.
• Cookie Management: You can modify your browser settings at any time to block or delete cookies. Please note that disabling essential cookies may impact certain interactive features on our website.

6. Data Sharing and Third-Party Disclosures

Domudy strictly does not sell, rent, lease, or trade your personal or business contact information to third-party data brokers or unauthorized marketers. We share information only under the following limited circumstances:

• Authorized E-Commerce & Logistics Partners: Trusted service providers who assist us with web hosting, cloud security, email delivery, and order fulfillment, bound by strict confidentiality obligations.
• Official Amazon Storefront Integration: When you choose to purchase retail packs via our Amazon buttons, your checkout interaction is governed by Amazon’s respective privacy policies.
• Legal & Regulatory Requirements: When disclosure is required by law, subpoena, court order, or government authority, or when necessary to protect the legal rights, intellectual property, or safety of Domudy, our customers, and our retail partners.

7. Data Security Architecture

We implement enterprise-grade technical, administrative, and physical safeguards to protect your data against accidental loss, unauthorized access, disclosure, alteration, or destruction. Our website utilizes full SSL cryptographic encryption, server-level firewalls, regular malware scanning, and strict role-based access controls so that only authorized Domudy personnel can view customer or wholesale inquiries.

8. Data Retention Schedule

We retain personal and business information only for as long as necessary to fulfill the purposes for which it was collected:

• Customer Care Inquiries: Retained for up to 24 months to assist with follow-up product questions and quality assurance tracking.
• B2B Wholesale Partner Records: Retained for the duration of our active business partnership plus the statutory period required by commercial tax and audit laws.
• Upon expiration of the applicable retention period, your data is securely deleted or permanently anonymized.

9. Your Global Privacy Rights (GDPR, CCPA & CPRA Compliance)

Regardless of your geographic location, Domudy respects your fundamental data rights. Depending on your jurisdiction (including residents of the European Economic Area, the United Kingdom, California, and other US states), you have the right to:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request immediate correction of inaccurate, incomplete, or outdated personal or business details.
• Right to Erasure (“Right to be Forgotten”): Request permanent deletion of your personal information from our active records, subject to legal retention requirements.
• Right to Restrict or Object to Processing: Object to specific uses of your data or withdraw previously granted consent at any time.
• Right to Non-Discrimination: We will never discriminate against you or alter product quality for exercising your privacy rights.

To exercise any of these rights, simply send an email to info@domudy.com with the subject line “Privacy Rights Request.” We will verify your identity and respond within 24 hours.

10. Children’s Privacy Protection

Domudy household cleaning products and B2B services are designed for adult consumers and commercial professionals. We do not knowingly solicit or collect personal information from children under the age of 16. If we discover that personal data from a minor under 16 has been inadvertently submitted, we will purge that information from our servers immediately.

11. International Data Transfers

As a globally accessible brand, information submitted through our website may be processed on secure cloud servers located in the United States or other jurisdictions. We ensure that all cross-border data transfers comply with applicable data protection frameworks and maintain consistent security protections.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect advancements in our security practices, new product lines, or changes in international privacy legislation. Any revisions will be posted directly on this page, while maintaining our core commitment to transparency.

13. Contact Our Privacy & Support Team

If you have any questions, comments, or requests regarding this Privacy Policy or how Domudy handles your information, please contact us anytime:

• Customer Care & Privacy Desk: info@domudy.com
• Wholesale & B2B Division: sales@domudy.com