Return & Refund Policy

Effective Date: January 1, 2026

At Domudy, every box of our 5X cleaning power mop refills, heavy-duty dry sweeping cloths, and 4-layer super absorbent wet jet pads is manufactured under our strict 4-Stage Quality and Floor Safety Protocol. We stand behind the thickness, absorbency, and compatibility of every pad we make. If for any reason you are not completely thrilled with your Domudy purchase, our Return & Refund Policy ensures a transparent, respectful, and hassle-free resolution.

1. Our 30-Day Worry-Free Satisfaction Guarantee

Domudy proudly backs all retail purchases with a 30-Day Satisfaction Guarantee starting from the date your package is delivered. Whether you ordered the wrong refill style for your mop head, changed your mind, or experienced any quality issue, you may request a full refund or product replacement within 30 calendar days of delivery.

2. Return Eligibility Conditions

To qualify for a standard return or exchange within the 30-day window:

• The product must have been purchased through an official Domudy sales channel (via the official Amazon buttons on our website or directly through our brand team).
• For “change of mind” or incorrect model selection returns, the refill box should be in clean condition with the remaining unused pads in their original Domudy packaging.
• You must provide a valid proof of purchase, such as your Amazon Order ID or order confirmation email.

3. Fast Resolution for Defective, Damaged, or Incorrect Items

We take quality control seriously. If your Domudy package arrives damaged in transit, contains fewer pads than stated on the box, or exhibits any manufacturing defect in the microfiber strips, cotton-mesh core, or backing:

• No Return Required in Many Cases: Simply email info@domudy.com within 30 days of delivery with your order number and a clear photo of the issue.
• 100% Free Replacement or Full Refund: Once verified by our specialist team within 24 hours, we will immediately arrange a complimentary replacement box or issue a 100% full refund—at zero cost to you.

4. How to Initiate a Return or Refund

Depending on how you completed your purchase, you have two convenient ways to start a return:

• Option A — Direct Brand Concierge Support (Recommended for Fastest Care): Send an email to info@domudy.com with your name, Order ID, and a brief note explaining how we can help. Under our 24-Hour Response Guarantee, a dedicated Domudy specialist will reply within one business day with step-by-step instructions or an immediate resolution.
• Option B — Official Amazon Store Purchases: Because our retail “Buy on Amazon” buttons link directly to Amazon’s fulfillment network, you can also initiate an instant self-service return or replacement anytime through the “Your Orders” section of your Amazon account under Amazon’s 30-day return framework.

5. Wrong Mop Model Selection — Compatibility Assistance

One of the most common reasons for returns in the floor care category is accidentally ordering dry sweeping cloths when you own a PowerMop, or vice versa. Before returning your box, feel free to email info@domudy.com with a photo or the name of your mop handle. Our product specialists will gladly guide you to the exact Domudy SKU that fits your mop head seamlessly and help you exchange your pack without stress.

6. Return Shipping Costs

• Quality Issues or Shipping Errors: If a return is the result of a Domudy manufacturing defect, transit damage, or an incorrect item sent, Domudy (or our fulfillment partner) covers 100% of the return shipping costs via a prepaid return label.
• Customer Preference Returns: If you are returning an unopened box simply because you no longer need it or ordered the wrong size by mistake, standard return shipping procedures apply in accordance with the checkout platform used.

7. Refund Processing Timeline

Once your return request is approved:

• Refunds are issued directly back to your original method of payment (credit card, debit card, gift balance, or business account).
• Approval and initiation of the refund occur within 1 to 3 business days of return confirmation.
• Depending on your bank or card issuer’s clearing cycle, the refunded amount will typically appear on your statement within 3 to 7 business days.

8. Exchanges

If you would like to exchange one Domudy product for another (for example, swapping our 60-Count Heavy-Duty Dry Sweeping Cloths for our 60-Pack 4-Layer Wet Jet Refills), contact info@domudy.com and our team will coordinate the fastest exchange path for you.

9. Wholesale & B2B Order Resolutions ($1200+ Orders)

Commercial bulk orders placed through our official Wholesale Portal or sales@domudy.com (meeting our $1200 MOQ) are custom-allocated for retail and commercial partners:

• While standard B2B wholesale orders are not eligible for “change of mind” returns once fulfilled, every wholesale order is 100% protected by our Official Brand Quality Guarantee.
• If any units in a B2B order arrive damaged or fail to meet Domudy quality specifications, notify your account manager at sales@domudy.com within 14 days of delivery for priority replacement stock or an immediate account credit.

10. Contact Our 24-Hour Support Desk

Your complete satisfaction is the foundation of the Domudy brand. If you need assistance with an order, return, refund, or product question, reach out to us anytime:

• Customer Care & Returns Email: info@domudy.com
• Wholesale B2B Support Email: sales@domudy.com